Desktop Support Specialist Job at SISL Global, Valley City, OH

eUxsSlh5Szl0bjd4ZXpLb05kaUtTYUd6SXc9PQ==
  • SISL Global
  • Valley City, OH

Job Description

Key Responsibilities:· Provide second-level technical support for desktop/laptop hardware, software, and peripheralissues.· Diagnose and resolve advanced technical issues escalated from the L1 support team.· Install, configure, and maintain operating systems, software applications, and system updates.· Perform root cause analysis to identify recurring technical problems and develop solutions.· Excellent in troubleshooting break/fix issues of windows and mac computers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.· Collaborate with IT team members on projects, upgrades, and implementations.· Maintain accurate records of work performed, issues, and resolutions using the company'sticketing system.· Provide remote support and troubleshooting for users working from home or in the field.· Train and mentor junior support technicians as needed.· Ensure compliance with IT policies, security protocols, and best practices.· Perform routine maintenance and inspections to ensure optimal performance of equipment· Build and maintain strong relationships with end users and ensure user satisfactionQualifications:· Associate or bachelor’s degree in information technology, Computer Science, or relatedfield, or equivalent work experience.

Job Tags

Work experience placement, Work from home,

Similar Jobs

King's Insurance Staffing

Commercial Auto Claims Adjuster Job at King's Insurance Staffing

 ...oriented and experienced Commercial Auto Adjuster to join their team. This person will...  ...requires a strong understanding of insurance policies, liability assessment, and damage...  ...communication skills, and the ability to work independently. Responsibilities include: Handle... 

Shamrock Roofing

Xactimate Estimator Job at Shamrock Roofing

 ...with additional locations in Nebraska, Iowa, Oklahoma, Texas, and now Arkansas. We are expanding and looking to add an Xactimate Estimator to our team here at HQ! Job Description: Uses Xactimate software to create detailed and accurate construction estimates... 

Domino's Franchise

Assistant Manager - 2930 W. Jewell Avenue Job at Domino's Franchise

Team Wow is looking for additional help as our market share continues to grow! Join our team and start planning for your future. We offer schedules that work with you, not against you. Even if you just need a second job for some extra cash, Domino's is the perfect ...

Leap Brands

Senior Financial Analyst Job at Leap Brands

 ...Position Summary: The Senior Financial Analyst will serve as a key member of the Finance team, responsible for delivering insightful...  ...and maintain robust financial models that support scenario planning, investment analysis, pricing strategy, and expansion plans.... 

Korn Ferry

Architectural Designer Job at Korn Ferry

 ...Korn Ferry has partnered with an industry-leading manufacturer & fabricator to identify an Architectural Designer to join their growing Dallas Team. The Architectural Designer will apply their design expertise alongside a strong understanding of outdoor functionality,...