Job Description

Job Description:

Seeking a motivated and versatile Systems Engineer/Desktop Support Technician. This hybrid role is ideal for someone with strong Microsoft Intune and endpoint management experience, combined with hands-on desktop support skills. In this multifaceted role, you will be responsible for managing and optimizing desktop environments, delivering hands-on and remote support to users, and ensuring seamless operation of both physical devices and cloud-based services. You will also provide customer-focused technical assistance and collaborate across functions to drive continuous improvement. The ideal candidate thrives in fast-paced environments and is eager to expand their technical abilities, including intermediary support for a key vendor software product.

Key Responsibilities

• Deploy, configure, and manage devices using Microsoft Intune (Windows and mobile platforms)
• Provide Tier 1 and Tier 2 desktop support for end users, resolving hardware, software, and connectivity issues both remotely and onsite
• Respond to customer inquiries with a positive, solutions-oriented approach
• Document troubleshooting steps, solutions, and device configurations in our ticketing system
• Perform monthly patching, updates, and vulnerability remediation to ensure systems remain secure and compliant.
• Automate routine tasks and system administration using PowerShell and other scripting tools.
• Monitor system performance, trouble shoot issues, and proactively identify opportunities for improvement.
• Collaborate closely with onsite analysts and external vendor support teams to resolve complex technical issues related to specialized software products
• Serve as an intermediary technical resource, learning the vendor software product to bridge communication between end users and vendor technical support
• Participate in device lifecycle management, including imaging, deployment, and decommissioning Contribute to process improvement initiatives and knowledge base development

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