Customer Success Specialist Job at StorageDefender, Denton, TX

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  • StorageDefender
  • Denton, TX

Job Description

Customer Success Specialist

Location: Denton, TX (preferred) or Remote | Department: Client Success | Reports To: Vice President | Type: Full-time

About StorageDefender

StorageDefender is a leading smart technology and solution provider for the self-storage industry. Founded in 2019, we’ve pioneered a customer-first platform that enhances operational efficiency, improves tenant experience, and drives revenue growth for storage operators across the U.S. Backed by a growing team and a national footprint, we're transforming how the industry thinks about smart automation and remote monitoring.

Role Overview

As a Customer Success Specialist, you’ll play a mission-critical role in helping our B2B2C clients realize the full value of our technology. From onboarding and training to ongoing engagement and upsell support, you’ll be a trusted guide in their success journey. The ideal candidate is personable, tech-savvy, detail-oriented, and thrives in a fast-paced, high-touch communication environment.

Key Responsibilities

  • Client Onboarding & Training: Lead new clients through setup and training to ensure a smooth launch and fast time-to-value.
  • Relationship Management: Maintain consistent communication and engagement cadence via phone, Zoom, Slack, and chat.
  • Customer Success Planning: Develop and execute tailored success plans based on client goals and usage data.
  • Support & Problem Solving: Provide responsive, thoughtful support to help customers navigate challenges and maximize satisfaction.
  • Advocacy & Feedback: Be the voice of the customer internally; gather insights to improve products, services, and team processes.
  • Upselling & Retention: Identify and act on opportunities to expand customer relationships and reduce churn.
  • Quarterly Business Reviews (QBRs): Present performance reports and strategic recommendations to customers and internal stakeholders.
  • Cross-Team Collaboration: Work with Sales, Marketing, and Product to align on goals and ensure a seamless customer experience.

Qualifications

  • 2–3+ years in customer success, account management, or customer-facing B2B/B2B2C roles (SaaS or Self-Storage a plus)
  • Strong communication skills with a high volume outreach style (calls, Zoom, chat)
  • Confident delivering training and onboarding both virtually and in person
  • Proficient with CRM systems and customer success platforms
  • Able to analyze client behavior and recommend strategic improvements
  • Technically curious and eager to learn evolving product capabilities
  • Bachelor’s degree in Business, Marketing, or related field preferred

Preferred Experience

  • Self-storage, insurance sales, or networking, services industry
  • Hosting virtual-based training or webinars
  • Familiarity with Slack, Google Suite, Microsoft Teams, Gainsight

Benefits & Perks

  • Competitive salary
  • Performance bonus + stock option eligibility
  • Health, dental, and vision insurance
  • Paid time off (PTO)
  • Opportunities for growth in a fast-scaling technology company
  • Hybrid/remote flexibility

How to Apply:

Send your resume and a short cover letter to [email protected]

 StorageDefender is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Full time, Remote job,

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