Job Description

About Spiffy 🌟

Spiffy is using AI to reimagine commerce. We envision a future where retailers and brands can deploy hyper-personalized online shopping experience easily, so customers can transact flawlessly.

We already have commercial success deploying cutting-edge research techniques that our world-class researchers developed over the last two years to scale hyper-personalized and continuously improving AI, and are looking to scale fast.

Why we need you 🌟

As our Customer Success Manager, you’ll have a mission-critical role in defining and building our Customer Success function from the ground up. You’ll drive the implementation and scale of our state-of-the-art AI capabilities, delivering winning experiences for our merchants and their users.

What you’ll do 🎨

Onboard & empower customers 🌟: Guide new customers through seamless onboarding experiences, ensuring they feel confident and supported in using our product to its fullest potential. Facilitate technical integrations, acting as the bridge between their needs and our engineering team.

Deliver exceptional client support 🕑: Proactively manage relationships with our customers and swiftly troubleshoot issues to foster long-term customer satisfaction and retention.

Tailor the product 🎤: Collaborate with our ML team to ensure the model incorporates our customer’s brand voice and identity.

Tackle operations challenges 🛠️: Take on various operational tasks with agility, supporting the team wherever needed to keep the business running smoothly.

Learn and grow 📚: Adapt quickly, embrace new challenges, and grow your skillset to match the evolving needs of our company and customers.

Who you are 😎

Adaptable multitasker 🛡️: You thrive in dynamic environments, comfortably juggling multiple responsibilities and switching gears with ease. You’re the ultimate “Swiss knife” team member.

Customer champion 💬: You’re passionate about creating outstanding customer experiences and go the extra mile to make sure every user feels valued.

Tech-savvy problem solver 🔍: You quickly pick up technical concepts and love digging into challenges to find innovative solutions.

Growth-minded learner 🚀: You’re eager to take on new challenges, learn fast, make a big impact, and grow alongside the company.

Collaborative communicator 🗣️: You build strong relationships across teams and keep everyone aligned with clear, proactive communication.

Perks & Benefits 🎉

Competitive Salary & Equity 💸 : Get rewarded with competitive compensation and early-stage equity.

Flexible Work Environment 🏠: We are a hybrid startup that combines the flexibility of remote work with regular in-person collaboration. We are focusing on hiring candidates located in (or open to relocating to) the greater Seattle or New York areas, where our offices are located.

Health is Wealth 🩺: Top-notch medical, dental, and vision insurance.

Trailblazer Opportunity 🌠: Be a pivotal part of our well-funded, high-potential startup.

Ready to make AI history? Join Spiffy and be a part of something spiff-tacular! 🌈✨

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