Customer Success Manager Job at Social Native, Los Angeles, CA

ejdWQlhDQ3p0WDd6ZXpPaE45dU9TNmF6SUE9PQ==
  • Social Native
  • Los Angeles, CA

Job Description

Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L’Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.

We are seeking a Senior Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.

Key Responsibilities:

Client Strategy & Success

• Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.

• Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals.

• Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.

Account & Revenue Management

• Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.

• Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.

• Identify opportunities to optimize and scale client programs through tailored solutions and best practices.

Cross-Functional Collaboration

• Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.

• Partner with creators to ensure content meets brand expectations and delivers measurable impact.

• Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.

Qualifications:

• 4+ years of experience in account management or customer success, working directly with marketing agencies or brands.

• Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.

• Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.

• Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.

• Analytical mindset, with the ability to interpret data and provide actionable insights.

• Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.

Social Native Perks: 

One of the best perks about Social Native is working with amazing talented people! Come see what it’s like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.

  • Attractive health, dental and vision insurance coverage
  • Competitive compensation structure
  • 401(k) retirement plan
  • Unlimited vacation policy

Job Tags

Similar Jobs

CAO Bakery & Cafe

Warehouse Administrative Assistant Job at CAO Bakery & Cafe

Warehouse Administrative Assistant Location: Miami Springs Job Type: Full-Time Salary: $15 to $25 per Hour depending on o experience Job Overview: We are looking for a Bilingual Warehouse Administrative Assistant to support our warehouse operations through...

Connectly Recruiting

President / Chief Staff Executive Job at Connectly Recruiting

 ...About St. Vincent de Paul (SVDP): Founded in Paris in 1833, the Society of SVDP is a worldwide community of more than 800,000 lay Catholics, known as Vincentians, who join together to grow spiritually by offering person-to-person service to neighbors in need. The... 

New Ram Express, LLC

Company Driver Job at New Ram Express, LLC

 ...Venture Drive Suite A, Franklin, Wisconsin, United States. Role Description This is a full-time on-site role for a Company Driver at New Ram Express, LLC in Franklin, WI. The Company Driver will be responsible for tasks related to truck driving and providing exceptional... 

Gotham Enterprises Ltd

Pediatrician Job at Gotham Enterprises Ltd

 ...Now Hiring: Pediatrician Outpatient Pediatric Early Intervention Clinic Location: Jamaica, New York Job Type: Full Time Work Hours: Monday to Friday, 9 AM 5 PM Compensation: $220,000.00 - $250,000 per year + benefits Join a forward-thingking pediatric... 

Actalent

X-ray Technician Job at Actalent

 ...using 2D and Tomosynthesis (3D) technology.+ Set up and operate mammography machines.Essential Skills+ Experience in radiology, x-ray, and imaging.+ Ability to perform 2D and 3D imaging screenings and diagnostics.+ Proficient in machine setup for mammography.Additional...