Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L’Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.
We are seeking a Senior Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.
Key Responsibilities:
Client Strategy & Success
• Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.
• Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals.
• Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.
Account & Revenue Management
• Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.
• Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.
• Identify opportunities to optimize and scale client programs through tailored solutions and best practices.
Cross-Functional Collaboration
• Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.
• Partner with creators to ensure content meets brand expectations and delivers measurable impact.
• Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.
Qualifications:
• 4+ years of experience in account management or customer success, working directly with marketing agencies or brands.
• Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.
• Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.
• Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.
• Analytical mindset, with the ability to interpret data and provide actionable insights.
• Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.
Social Native Perks:
One of the best perks about Social Native is working with amazing talented people! Come see what it’s like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.
...in Houston. If you know your way around commercial insurance , can decode an EOB in your sleep , and want the freedom to work from home this is your next move. &##127919; Whats in it for you?~$18$21/hr to start ~ MonFri schedule , flexible hours between...
...The Administrative Assistant will be responsible for performing an array of administrative... ...often involving senior stakeholders and cross-functional teams, including arranging logistics... ...international travel, obtain visa and country specific requirements, prepare well-organized...
...Note: Position is for 2nd or 3rd shift A Machinist Master operator performs a wide range of duties including intermediate to complex set ups, adjustment, and operation of CNC and/or manual Machine Tools. Scope and Responsibilities: Essential duties include,...
...reinvent how Security Operations teams detect and respond to threats, and theyre looking for a Principal Software Engineer to join their founding team. The role is remote in San Fran. The Startup is backed by top-tier investors and founded by repeat entrepreneurs/senior...
...Position Summary: The Distribution Reliability Project Manager (PM) is responsible for planning, coordinating, and executing initiatives... .... ~ Proficiency with outage management systems (OMS), GIS, asset management systems, and Microsoft Project or equivalent tools....