Harbour is an e-signature and contract management company dedicated to bringing innovation, beauty, and efficiency to the digital contracts space. Our customers use Harbour to create digital workflows that speed up their contract drafting and signature processes and organize their agreements in our market-leading contract management platform.
This role welcomes candidates to work in our office in San Francisco or to work remotely.
As a Customer Success Manager, you'll engage with customers via email, chat, phone, and video conference. You’ll provide training, support, and implementation assistance to new users. You’ll work closely with both the Sales and Product teams. You’ll be an expert on using and navigating Harbour, best practices for customer success, as well as maintaining customer relationships and ensuring customer satisfaction. You will proactively help customers avoid potential issues, and expeditiously diagnose issues to help a customer resolve problems.
Responsibilities
Experience
Preferred Qualifications
Diversity and Inclusion
Due to high interest in this position, we are currently only considering candidates who include a cover letter.
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