Job Description

The Customer Service Specialist III is part of a growing team in a global organization whose focus is to enter, track, and follow-up on complex customer orders in a highly technical environment. The Customer Service Specialist III is responsible for fulfilling customer inquiries and providing support to colleagues to ensure the organization is exceeding the client’s expectations.

Salary: $50k - $60k

Responsibilities

• Communicate with moderately complex customers who are placing or following up on orders, escalating when necessary either verbally or in writing.
• Inform customer of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.
• Enter data into D365 ERP system to determine total cost for customer and audits price accuracy from other sources.

Qualifications

• Bachelor's degree
• Proven ability to multitask in a high-volume and highly technical environment with varying priorities.
• Read and comprehend instructions, correspondence, and memos; ability to write correspondence and effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in English.
• The ability to utilize basic computer skills is essential including the use of word processing, spreadsheets, and databases; an understanding and ability to use Microsoft Professional Office is highly desirable.

*A complete job description will be provided*

If this is a role that interests you and you’d like to learn more, click apply now and I will be in touch with you to discuss this great opportunity. I look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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