Job Description

Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY

Employment Type: Contract

Location: Temporary Remote - Port Washington, NY

Pay rate:

English Speaker - $17.50

French Speaker - $20

Responsibilities:

• Answer incoming calls and process customer orders.
• Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly.
• Resolve customer complaints while maintaining composure and professionalism.
• Document customer interactions accurately and track call types.
• Follow up with customers regarding order status, shipping, and stock availability.
• Maintain support service levels consistent with Luxottica’s standards.
• Perform all other duties as assigned.

Requirements:

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service, hospitality, or call center environments.
• Excellent telephone etiquette and communication skills (verbal and written).
• Strong PC skills including Microsoft Office (Word, Excel) and internet navigation.
• Ability to prioritize tasks, manage time efficiently, and work well in a team environment.
• Demonstrated listening and comprehension skills.

Nice to have:

• Higher education degree.
• Experience using SAP.
• Knowledge of optical products and industry terminology.
• Bilingual in French.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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