Job Description

JOB DESCRIPTION:

The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process.

Responsibilities and Duties:

• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and associates.
• Inbound and outbound call work as assigned

Required Qualifications

• Minimum of 3-5 years of CALL CENTER customer service experience, in healthcare.
• Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred
• Experience with Customer Relationship Management software; Salesforce.com preferred
• Candidates must possess strong verbal and written English communication skills.
• Patient and customer focused
• Coming from a current role with high daily call volume
• Attention to details

Preferred Qualifications

• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment.
• Strong evidence of great customer service via phone, e-mail, fax or web modalities.
• Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.

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