Customer Service Assistant Job at HTLF, Iowa

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  • HTLF
  • Iowa

Job Description

HTLF is seeking a detail-oriented and customer-focused Customer Service Assistant to join our team remotely. In this role, you'll support our clients by delivering prompt, accurate, and friendly service via phone, email, and chat. You’ll also assist with account inquiries, issue resolution, and general support tasks across our banking platforms.

Responsibilities:

Respond to customer inquiries with professionalism and empathy

Resolve issues related to accounts, transactions, and online banking

Collaborate with internal teams to ensure efficient service delivery

Maintain accurate records of customer interactions

Meet quality and service standards consistently

Requirements:

1+ year experience in customer service (banking or finance preferred)

Excellent communication and problem-solving skills

Tech-savvy with strong attention to detail

Ability to work independently in a remote environment

High school diploma or equivalent (college preferred)

Benefits:

Competitive salary

Medical, dental, and vision insurance

401(k) with company match

Paid time off & holidays

Wellness programs

Career development opportunities

Join a purpose-driven team helping people build financial strength. Apply today and grow with HTLF!

Job Tags

Holiday work, Remote job,

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