Job Description

Connection Services Agent (Full-Time and Part-Time Positions Available)

Office Locations: Mount Vernon, WA

Hiring For: Onsite, Hybrid and Remote

Total Compensation Range: $46k - $99k

Base Pay: $40k-$48k

Commission (team based): $0 - $45k

(*current average team commission of $28k/yr based on Q2'25 actuals )

Health Insurance: $500/mo Company Contribution (waterfall)

Company Overview:

Claim Climbers specializes in providing nexus letters to US military veterans, helping them strengthen their VA disability claims. Our mission is to support veterans by offering personalized services and ensuring they receive the benefits they deserve.

Job Description:

Claim Climbers is seeking a motivated, results-driven inbound sales representative to join our team as a Connection Services Agent (CSA). In this role, you’ll manage calls, texts, and emails to guide veterans through our services with clarity, confidence, and compassion. You’ll use your sales skills to uncover needs, communicate value, and turn interest into action. If you thrive in fast-paced environments, build rapport quickly, and are energized by purpose-driven work, we want to hear from you.

Key Responsibilities:

As a Connection Services Agent, you will handle incoming and outgoing calls, respond to SMS and email inquiries, and log all communications in the CRM. You will provide accurate information, schedule follow-up calls, and escalate complex issues as needed. Additionally, you will reach out to potential clients, using provided information to explain our services and schedule appointments.

Qualifications:

• Strong verbal and written communication skills.
• Empathy and excellent customer service abilities.
• Prior sales, lead generation, or telemarketing experience preferred.
• Proficiency in CRM software and standard office software.
• Experience achieving or exceeding sales quotas or targets.
• Demonstrated ability to proactively overcome objections.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented and organized.

Performance Expectations:

• Maintain professionalism in all client interactions.
• Ensure timely and accurate logging of all communications in the CRM.
• Effectively manage and prioritize multiple tasks.
• Provide accurate and helpful information to clients.
• Consistently achieve or exceed weekly and monthly targets.
• Escalate complex issues appropriately to your manger.

Benefits:

• Flexible work hours (full-time and part-time positions available).
• Remote work opportunity.
• Competitive base salary with performance-based incentives.
• Competitive benefits package.
• Supportive team environment.
• Opportunities for growth and development.

Work Environment:

• Remote work setup.
• Required equipment: Reliable internet connection and Laptop (laptop provided).
• Proficiency with standard office software and CRM tools.

Training and Onboarding:

• Comprehensive training provided.
• Ongoing support and development opportunities.

Equal Opportunity:

Claim Climbers LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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