The Complaint Resolution Specialist is responsible for mediation and problem solving for clients. This role deals with a wide range of situations requiring the incumbent to work through conflict and directing others. The duties of this role require incumbents to investigate and gather all relevant information to the claims brought forth. In this role, incumbents may work in court or labor management to resolve complaints. Incumbents may work with a customer or to maintain employer-employee relationships for a company. In any situation, the goal is to tactfully negotiate and reach a resolution where both parties are satisfied.
1. Responsible for all customer inquiries and questions via telephone
2. Provide excellent customer service/conflict resolution
3. Investigate and gather information regarding claims
4. Enters data from customers into various software programs
5. Inform the customer of a credit approval or decline
6. Work with confidential customer information
7. Address any questions regarding the financing programs offered
8. Assist the contractor/dealer with pending loan questions
9. Make outbound verification calls for completion of work
10. Participates in additional training courses when needed
11. Thrives as a team player in a fast-paced, high-energy, change-oriented environment
12. Performs other related duties and assignments as required and as assigned by supervisor or manager
...content and expand our reach in the GovCon sector. This is a hybrid remote role with a preference for those who can attend our on-site... ...Experience working in AP Style Experience editing, proofreading and writing professionally (2 years+) Comfortable researching...
...accounting, financial, human resources, marketing, and operations solutions to its clients. It operates in various business lines such as investment management, real estate development, architecture and interior design, and family office services. They are looking for an...
...Title: Data Center Technician Location: Denver CO, 80202 Duration: 7 Months Shift: Night Shift Week 1 Wed - Sat 6pm - 6am Week2 Thur - Sat 6pm - 6am Resource's typical working day: All initial training will be done M-F 8-5pm for the first weeks, candidates...
...Job Title: Systems Engineer Location: Chantilly, VA Zip Code: 20151 Start Date: Right Away Job Type: Contract Pay Rate:... ...maintenance of complex systems and technologies used in defense and aerospace applications. JOB RESPONSIBILITIES: * The optical...
...you want to wake up every day and provide peace-of-mind to real, hard-working families? AlerStallings law firm is looking for Case Manager (CM). Our CM is a mix of a paralegal and office manager. The CM Team is recognized as the Engine of AlerStallings that drives this...