Job Description

The Community Manager is accountable for all property operations. The purpose of the Community Manager is to effectively manage and coordinate team members, activities and available resources in order to accomplish property objectives as set forth by the Regional Manager and Director of Property Operations. These objectives will include maximizing property values and maintenance of the property’s mechanical systems. In addition, the Community Manager will train the Assistant Community Manager to assume all duties in the event of the Community Manager’s absence.

Duties and Responsibilities:

• Conduct all business in accordance with The Habitat Company’s policies and procedures, fair housing,
• Americans with Disabilities Act and all other laws pertaining to residential units as well as all employment laws

Fiscal/Financial

• In conjunction with the Property Supervisor, the Manager will assist in formulation of budgets for each upcoming calendar year and is responsible for staying within the established budget guidelines throughout the year
• Ensure that all assessments and other income are collected when due, and posted in a timely manner; in addition to ensuring that all bank deposits are made immediately and deposits are reported to the Corporate Office on a daily basis
• Enforce collection policies and procedures as established by the Board of Directors
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance; responsible for approving and submitting all invoices to Corporate Office for payment

Administrative/Office

• Maintains the community association’s records
• Responsible for office opening on schedule in accordance to agreed upon hours as set forth by the Board of Directors
• Attends scheduled corporate management meeting or board meetings as required
• Maintains records on all aspects of management activity on a daily, weekly and monthly basis, submits required reports to Corporate Office and Board on a weekly and monthly basis
• Prepare materials for organizing and participating in meetings of the community association, the board, and any committees
• Provide guidance and advice to the board and to the community association on policy issues
• Manage the community association’s employees and contractors
• Ensures that owner files are complete and that the completion of leases is being executed properly
• Purchases office supplies within established budgeted guidelines
• Payroll and invoice processing

Resident Relations

• Maintain positive customer service attitude
• Initiate and implement policies/procedures to maintain owner’s/resident’s communication, i.e. complaints, service requests

Safety

• Reports all liability and property incidents to the Corporate Office immediately; ensures that all worker’s compensation claims are reported and proper paperwork is completed
• Prepares and maintains all emergency procedures and plans

General

• Performs any additional duties or tasks as assigned by the Property Supervisor
• Dispute resolution/rules enforcement

Personnel

• Hires, terminates, trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned property; this includes new employee indoctrination, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines
• Conducts on-going training with office staff, i.e. paperwork, workplace safety, and any other type of training that may be needed on a daily basis

Maintains accurate payroll records as required by the Company

Qualifications:

• Accredited resident manager or similar designation
• Bachelor’s Degree in Business Administration or related field OR two (2) year experience in on-site community management is preferred
• Must have background in supervision and successful track record of accomplishment
• Must have both physical and fiscal building knowledge.
• Must have active CAM license in Illinois

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