Client Support Specialist Job at Insight Global, Commercial Point, OH

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  • Insight Global
  • Commercial Point, OH

Job Description

Role: Sr. Client Service Specialist

Location: Commercial Point, OH (On-site)

Duration: Perm

Compensation: $28-32/hr

Schedule Options:

  • Week Day 2nd shift: 1:30 PM - 10:00 PM
  • Week Day 3rd Shift: 10 PM - 6:30 AM
  • Weekend Day Shift: 5 AM - 5 PM (Fri - Sun)
  • Weekend Night Shift: 5 PM - 5 AM (Fri - Sun)

JOB DESCRIPTION

Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility.

REQUIRED SKILLS AND EXPERIENCE

  • 2+ years of previous experience supporting large fortune 100 clients in a leadership role
  • Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
  • Prepare reports and updates for internal leadership and clients as needed -Support other operational and administrative tasks as assigned
  • Monitor and document recurring issues to drive process improvements and enhance client satisfaction

Job Tags

Permanent employment, Weekend work, Day shift, Afternoon shift,

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