Client Services Supervisor Job at Confidential, Savannah, GA

eXI5Slh5YTlzSEQzZkR5dU1kR0VRcU8ySUE9PQ==
  • Confidential
  • Savannah, GA

Job Description

The Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

  • Maintain elements of the assigned clients' files, and all related paperwork.
  • Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
  • Assigns homecare aides based on the client's overall needs and Plan of Care.
  • Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
  • Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
  • Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
  • Prepares and submits routine departmental reports as required.
  • Records and maintains accurate documentation of the client's condition and overall service.
  • Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
  • Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
  • Provides education and coaching on changes to a client's Plan of Care.
  • Maintains positive working relationships with clients, homecare aides and referral sources.
  • Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
  • Performs other related duties as assigned.

Education and Experience:

  • At least 18 years of age.
  • High school diploma or GED required. Bachelor's degree preferred.
  • Current PPD, or Chest x-ray if applicable.
  • Medicaid, Waiver, or Home Healthcare experience preferred.
  • Other requirements pursuant to state or local rules as applicable.

Required Skills and Abilities:

  • Excellent organizational skills; ability to multitask and manage multiple responsibilities.
  • Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
  • Strong problem-solving skills; ability to deal with conflict in a professional manner.
  • Ability to multitask and manage multiple responsibilities.
  • Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
  • Basic computer literacy and typing skills.
  • Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Job Tags

Local area,

Similar Jobs

Kneupper & Covey PC

Work from home - Litigation Attorney (flexible remote) Job at Kneupper & Covey PC

 ...restriction on the location where you live or work from. For an introduction to what it's...  ...remote . You will be expected to work from home most of the time. You will need your own...  ...be asked to participate in multiple Zoom chats, provide writing samples, and provide references... 

TBG | The Bachrach Group

Digital Marketing Coordinator (Legal) Job at TBG | The Bachrach Group

Our Team is helping a great Law Firm find a Digital Marketing Coordinator. Hours are 1-9pm Must have 1+ years of experience Must have marketing/communications experience 3x on site Salary is 60-75k

Computech Corporation

Case Management Nurse Job at Computech Corporation

 ...~ Sedentary work involving periods of sitting, talking, listening. ~ Work requires sitting for extended periods, talking on the telephone and typing on the computer. ~ Work requires the ability to perform close inspection of hand written and computer generated documents... 

Aquila | On-Site Health & Fitness Management

Fall 2025 Internship Fitness Specialist Job at Aquila | On-Site Health & Fitness Management

 ...exercise assessments and prescribe exercise upon American College of Sports Medicine guidelines Conduct safe and effective assessments...  ...Junior or Senior majoring in Kinesiology, Exercise Science, Health Promotion or very closely related major. Must have at... 

GRACE Christian School

MS Science and Math Teacher Job at GRACE Christian School

 ...Generation Science Standards (NGSS). Ability to integrate cross-disciplinary knowledge when appropriate (e.g., combining physics and math). Experience in designing and safely implementing engaging demonstrations, laboratory experiments, and hands-on activities....