Call Center Representative Job at IGT Solutions, Knoxville, TN

eUxWSVdpYTh1SDMrZlRDcE5kbU1TcWEzSmc9PQ==
  • IGT Solutions
  • Knoxville, TN

Job Description

Position: Call Center Agent

Location: Knoxville, TN 37932 (Work From office )

Work Mode: Work from Office

Education, Experience and Other Skills

Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.

Key Responsibilities:

Handle inbound and outbound calls related to flight bookings and travel inquiries.

Provide accurate information about flight schedules, fares, and travel policies.

Assist customers in booking, modifying, or canceling flight reservations.

Resolve customer complaints and issues in a professional and timely manner.

Maintain up-to-date knowledge of airline regulations and travel industry trends.

Upsell additional travel services and products when appropriate.

Document all customer interactions and transactions in the CRM system.

Collaborate with team members to ensure a high level of customer satisfaction.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Tags

Similar Jobs

Allied Universal

Event Staff Usher - Weekly Pay Job at Allied Universal

Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event...  ...anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative,... 

Cross Country Education

Occupational Therapist Job at Cross Country Education

 ...Our Occupational Therapists enjoy professional autonomy, but they also benefit from the camaraderie of being considered part of the school community...  ...as a school-based Occupational Therapist (OT) OR pediatric clinic Occupational Therapist (OT) OR any experience in a... 

Lewis James Professional

Senior Model Development Analyst Job at Lewis James Professional

 ...Senior Model Development Analyst Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Senior Model Development Analyst for a direct hire opportunity with a financial services... 

Paragon Systems Inc

Experienced / Credentialed 1099 Field Investigator Work from home Job at Paragon Systems Inc

 ...Independent Contractor Field Investigators for work on federal background investigations....  ...Paragon Systems is a company of 10,500+ trained and cleared professionals who the government...  ...the work being conducted remotely from a home-based office and 40% of the work being conducted... 

Azimuth

Compliance Business Analyst Job at Azimuth

 ...The Compliance Business Analyst will work closely with the Product Management Team, internal teams, and external customers to facilitate data and requirements-gathering sessions.The Compliance Business Analyst will understand the data necessary to fulfill testing requirements...