Bilingual Customer Service Representative Job at Staffing Now, Irving, TX

enJoSVZDYXp0bjMvZnp5c010cUVUcWl3TFE9PQ==
  • Staffing Now
  • Irving, TX

Job Description

SNI Staffing Now has partnered with a Financial Services company in Irving, TX.

Responsibilities:

Effectively identify and assess customer's needs to improve customer satisfaction

Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution

Accurately capture customer info related to payment, contract questions, billing, and cancellation

Handle delinquents with calls, emails, letters, and reporting

Process cancellations & refunds and keep reporting up to date

Verify and set up payments

Verify and set up payments

Take overflow queue calls for quoting

Handle verifying and calculating if a customer is eligible for a mileage waiver

Assist with admin duties

Job Qualifications:

A minimum of one year of prior experience in customer service, call center and/or collections

Possess a team mentality that emphasizes collaboration and support with the ability to work independently and part of a team

Highly proficient in MS Office; intermediate PC Skills, AS4000 experience is a plus

Strong customer service orientation and ability to adapt/respond to different types of personalities and situations that could require negotiation and conflict resolution

Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced, self-directed environment

Apply now for immediate consideration!

Job Tags

Contract work, Immediate start,

Similar Jobs

Lumicity

Facilities Technician Job at Lumicity

Role: Facilities Technician Type: Contract Duration: 6 months (likely extension and conversion) Location: Palo Alto - onsite Rate: $40-$55 per hour A medical device company in Palo Alto is actively looking for a facilities technician on a contract basis, ...

Dexian

Environmental Health Safety Specialist Job at Dexian

 ...training of programs such as confined space entry, lockout tagout, and work at height....  ...supplemental role ensures compliance with environmental, safety, medical surveillance, and...  ...regulations at the federal, state, and local levels. The position will also involve... 

Talentoma

Phone Representative Job at Talentoma

 ...patient, and reliable individuals to join our team as Remote Phone Support Representatives. In this work-from-home role, youll handle incoming customer calls, assisting with questions, providing information, and helping resolve basic issues. Youll be the first point of... 

Tumo Los Angeles

TUMO - Learning Coach Job at Tumo Los Angeles

 ...00 students during summer 2025 and scale to 1,500 students per week over the first year. Main Responsibilities: Learning Coaches work directly with students to: Assist them in the design of their personal learning plans through TUMOs in-house software... 

VitalCore Health Strategies

Registered Nurse Job at VitalCore Health Strategies

 ...Health Strategies (VCHS), an industry leader in Correctional Health has openings for Part Time Days - 8 Hours per week Registered Nurses at Souza Baranowski Correctional Center in Lancaster, MA! Looking for a rewarding career in the healthcare field with competitive...