Job Description

We are looking for a Technical Solutions Consultant to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, it’s very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position.

As a Technical Solutions Consultant, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product.

About The Role

• Work closely with Social Media Sales teams to scope and qualify technical implementation leads; developing a clear understanding of the client needs via discovery calls with social media Sales teams.
• Deliver best-in-class support to client-side development teams via email, phone and video, guiding the technical implementation of social media Signal, Lead Gen and Catalog products
• Advise Advertisers towards best-practice integration standards; ensuring they achieve optimal measurement and attribution standards for Social Media advertising
• Ensure all client interactions are logged correctly in internal tracking systems, providing monthly reports to the Social Media platform on client volume and client outcomes (product adoption)
• Stay up to date on all aspects of Social Media product releases across Signal, Lead Generation and Commerce

You must speak:

• Spanish/Portuguese + English is required
• Spanish, Portuguese, and English is preferred

Your Experience & Skills

• Bachelor's degree in computer or data science, similar technical field of study or equivalent practical experience is preferred
• 2 years of digital and/or mobile advertising background with an understanding of advertiser measurement and attribution technology.
• Proven customer-facing experience in a technical consulting capacity, being able to translate technical concepts to both developer and non-technical audiences.
• Demonstrated experience partnering with Sales and Product Marketing teams to drive product adoption across key client accounts.
• Understandingof server-side technologies, in particular APIs.
• C1 minimum proficiency in Brazilian Portuguese

Preferred Experience

• Front-end development background and/or mobile development experience
• Experience working with or implementing mobile SDKs (iOS and Android)
• Prior experience working with Mobile & Web analytical tools (Google Analytics, Firebase, Apps flyer etc)
• Experience working with technology from TikTok's data and commerce partner ecosystem (Shopify, BigCommerce, Salesforce).

What’s in it for you?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Benefits package (Medical, Vision, Dental)

Call us Home:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home.

Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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