Job Description

Administrative Support Specialist – IT Department (Higher Education)

📍 Location: On-site

⏳ Contract Duration: 6–7 Months

🕒 Schedule: Monday–Friday, 8:30 AM – 5:00 PM

We are currently seeking a highly organized and detail-oriented Administrative Support Specialist to join the IT Department of a respected Higher Education institution . This role is ideal for someone who thrives in a collaborative environment and enjoys supporting operational efficiency through strong administrative practices.

Key Responsibilities:

• Maintain and update user resource pages, upgrade calendars, and training materials
• Collaborate with IT staff, faculty, and other departments to gather and share information
• Update service desk tickets and status reports to ensure accurate issue tracking
• Create and maintain documentation from notes, videos, and vendor resources
• Generate routine reports to monitor progress and inform stakeholders
• Coordinate testing notes and distribute them to the appropriate team members
• Assist with ticket triage by tracking assignments and gathering additional details from users (no technical skills required – full training provided)

Qualifications:

• Strong written and verbal communication skills
• Excellent attention to detail and organizational abilities
• Proficiency in Google Workspace or Microsoft Office
• Ability to work collaboratively across diverse teams
• Experience in administrative support or service desk environments is a plus

Why Join This Team?

This is more than just an administrative role—it’s an opportunity to contribute to a mission-driven organization that values education, innovation, and community. You’ll be part of a dedicated IT team working to enhance the learning experience and improve campus operations.

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