Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

Under general supervision, the Customer Service Office Coordinator is responsible for proving a wide range of administrative and office management for a large department. The scope of responsibilities will include providing general support to the call center leadership, creating internal communications, managing email distribution lists, and organizing Customer Service Call Center incentive contests. Additional responsibilities will include meetings and events and managing internal communications calendars and materials. The position requires a high level of initiative, customer service, conflict management, process development and problem-solving.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Provides general administrative and office management support.

Coordinates events and organizes special arrangements including audio visual equipment, conference calls, agendas, technology, staffing, catering, location, and setup, etc.

Demonstrates professional written communication skills via reports, executive summaries and newsletters requiring the integration of multiple office technology and software applications.

Acts as a resource for the call center leadership team to perform data collection, analysis and research to develop employee communications, department level reports and spreadsheets, and other complex documents or presentations. 

Completes daily and weekly tasks to anticipate the needs of the call center team such as prepare office supply orders, sort and distribute mail, code and track invoices, request purchase orders, etc.

Routinely interacts with employees at all levels of the organization

Provide possible solutions when approaching the leadership team with a problem and explain the pros
and cons of each solution

Answer and route telephone calls; perform liason function to support smooth operations in the department.

Monitor office equipment including printers or copy machines and trouble shoot for minor repairs and maintenance.

Maintain accurate files and records.

Prepares and maintains confidential information and data.

Perform other duties as requested

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Outstanding organizational,writing and proofing skills
• Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to prioritize and organize effectively
• Proficiency in Microsoft Office applications
• Ability to lift up to 25 lbs.
• Ability to maintain confidentiality of information
• Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
• Ability to type with speed and accuracy

Education
High school diploma

Related Work 
3+ years full-time experience in coordination/support positions
GAA140 2025-60414 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Tags

Full time, Work at office, Local area, Visa sponsorship,

Similar Jobs